Christine George

QNB Al Ahli

Ibrahim Desouky

Mohammed Samir

1. Handle Cisco SAN switches & EMC solutions. 2. Contact EMC vendor to resolve issues arising & troubleshooting. 3. Purse thorough storage understanding to gain awareness of storage architectures configuration & operation. 4. Test out replication & failovers between production site & DR site. 5. Work on EMC EDl (virtual disk library) & tape library to check that the daily backup jobs are already done in both disk & tape library. 6. Receive branches’ HARDWARE requests & provide them to Head of Department for reviewing. 7. Support banking & non-banking applications. 8. Attend weekly meetings to discuss assigned activities & problems experienced. 9. Operate SAN storage & backup systems & applications. 10. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible. 11. Ensure the correct adoption of the policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as, International Standards. Requirements Bachelor’s Degree in computer science or Computer Engineering Experience. 3 – 5 years of experience in banking computing system, with Special training in EMC san storage & backup modules. Skills: Analytical, Innovative, Self-motivated, Cooperative & proactive Excellent Communication, Leadership, Computer skills Working Conditions: Based in the Head Office.

SAN Storage & Data Protection Senior Engineer / Engineer

Omar Madkour

1. Supervise all day to day activities related to monitoring the bank’s systems, EMC Symmetrix platforms Backup and data protection solutions, applications servers and rebuilding applications policies & guidelines by subordinates. 2. Ensure effective network connectivity to the backup and SAN switches and guarantee correct functioning of Symmetrix SAN (Storage Area Network), NAS (Network Area Storage), and Data Domain Backup system. 3. Provide storage provisioning, deployment, and support of SAN, NAS and network infrastructure and 4. Ensure the existence of highly available Virtual Desktop Infrastructure (VDI). 5. Oversee the management of data replication and utilization of EMC Symmetrix Remote Data Facility 6. (SRDF) by subordinates and service level storage solutions. 7. Set a disaster recovery and business continuity plan, in coordination with Head of Infrastructure and Head of Department. 8. Manage and administrate all disaster recovery scenarios and tests using data replication and failover concept with all critical VMs to DR site 9. Administer all Tiers of storage for different operating systems and applications (EMC PowerMAX, VMAX100K, Unity…etc), using EMC Control Center. 10. Design and implement backup policy and architecture process to all the bank applications ((on sites, off-site backups, and backup Software) and ensure full implementation. 11. Manage the process of installing, configuring, upgrading, backing up specific applications and systems. 12. Documenting operational best practice processes and procedures related to the backup environment. 13. Supervise the process of maintaining and restoring all types of backups “RMAN, Exchange, SQL, File system and VM backups 14. Act as a primary point of contact with vendors to resolve arising issues and problems. 15. Manage and direct new projects related to SAN Storage, new systems rollouts, disaster recovery plans, data protection systems and testing. 16. Assist in the technical decision taking of whether to build or buy new storage arrays or backup solutions. 17. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible. 18. Ensure the correct adoption of the policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as, International Standards. Requirements - 8 – 10 years of experience in managing multi-site IT infrastructure with demonstrated experience in SAN & Storage management. - Bachelor’s Degree in computer science or Computer Engineering.  -Excellent Managerial & Leadership skills Selective, Self-motivated, Cooperative, Creative & proactive High analytical and observational skills Excellent Communication & interpersonal skills Very good Computer skills Fluent in Arabic & English written/spoken.​

SAN Storage and Data Protection Manager

1. Monitor & troubleshoot problems related to contact center systems. 2. Develop, fix and administer any applications related to contact center system including IVR, CTI, Reporting, Recording, …etc. 3. Provide technical support & guidance to contact center team whenever needed. 4. Communicate the service providers in case of any arising problems. 5. Design any new projects related to contact center system and apply change requests after testing the change impact on the test environment. 6. Handle new projects planning & documentation. 7. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible. 8. Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as, International Standards. Requirements - Bachelor’s Degree in Telecom Engineering, Computer Science or Computer Engineering. - Minimum 5 years of experience in contact center engineering. - Strong experience in Genesys systems and Experienced in XML, .NET Environment, OS (Win, Unix)/DB (SQL, Oracle).

Contact Center Systems Support Lead

Joseph Tadros

ISLAMIC DEVELOPMENT BANK GROUP (ISDB)

Merihan Abdou

Under the supervision of Country Operations Manager, and in collaboration with Operations Team Leaders (OTL) and Project Management Specialists (PMS) (contributes to day-to  day implementation support of sovereign and grant-financed projects.  In coordination with Country Operations Manager, Operations Team Leaders and Project Management Specialists performs entry of transactional data related to Operations/Projects into the main systems Operations Management System (OMS) and Jira.  In coordination with Country Operations Manager, Operations Team Leaders and Project Management Specialists establishes and maintains document and data controls for multiple Operations/ Projects.  Provide support in preparation of technical/operational reports and serve as a data/document control focal point. Protected  Provide support in preparation of a variety of drafts and finished documents, which may include technical content, and terminology, related to the department’s Operations/ Project, materials requiring research, compilation of data, and ascertaining project status from various sources for meetings, speeches, presentations, and other project activities as needed.  Assist in preparation and logistical planning for various events (such as preparing incoming mission agendas, drafting letters, organization of meetings with the Government and other stakeholders, daily support of the mission) and undertake related duties and special assignments as required.  Initiate the development and implementation of documents/data distribution matrix for each project and stores/manages documents as per the standard of the best practice for database management systems.  Provide support to Country Operations Manager, Operations Team Leaders and Project Management Specialists to advise regarding project correspondence, logistics and other related matters delegated for action.  Provide support in searching for and in compiling a variety of project documents and information in response to requests for information from Regional Hub or Headquarters or other sources.  Regular and reliable attendance and performance is required. Requirements    Minimum requirement is to have a Bachelor’s Degree in Engineering, Development Studies, Information Technology, Library Sciences, or Related Field.  At least two years of work experience, built on use of initiative and independent judgment that includes management of project documents.  Proven experience in provision of implementation support in externally financed and/or development projects, including administrative/organizational functions.  Experience and demonstrated skills in preparing technical reports, as well as organizing and keeping track of large volume of documents (virtually and physically).  Ability to analyze create and manipulate databases using common database tools/software.  Demonstrated advanced experience and skills in using Enterprise Content Management systems and online databases (Sharepoint, Alfresco, Dropbox, Google Drive, etc.) would be advantageous.  Ability to read and understand technical, and as necessary legal, documents, in Arabic and English, for the purpose of document control and report preparation.

OPERATIONS SUPPORT ANALYST

OPay Digital Services Limited

joseph Asaad

Developing and sustaining solid relationships with banking that bring in the most income for the company. Addressing and resolving key clients’ complaints. Acting as the main point of contact between key clients and internal teams. Supervising the account teams assigned to each key client. Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met. Compiling reports on account progress, goals, and forecasts for account teams and stakeholders. Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions. Negotiating contracts with key clients and meeting establish Requirements Bachelor's degree in business administration, finance, sales, or related field. experience in e-payment companies is a plus.  Proven experience in key account management. Proficient in all Microsoft Office applications as well as CRM software. The ability to build rapport with key clients. The ability to handle multiple client accounts. Strong negotiation and leadership skills. Exceptional customer service skills. Excellent communication skills.

Banking Key Account Manager

Mahmoud Salem

Egyptian Banking Institute (EBI)

Planning. Develops plans and programs for the finance department and monitors their implementation in support of organization’s achievement of its key objectives. Reviews actual figures (sales, direct cost, gross margin, G&A and Net profit analysis to help the training departments in forecasting and budgeting, and suggesting methods of improving the planning process as appropriate. 2. Accounts Receivable. Supervises accounting activities related to Accounts Receivables to ensure the revenue transactions are properly entered in a timely manner. And collection of receivable is controlled within approved guidelines. 3. Accounts Payable. Supervises accounting activities related to Accounts Payable to ensure the integrity of invoices, the correct amount is paid and payment is conducted in a timely manner. 4. Budget. In coordination with other divisions and departments, supervises the compellation of budgetary information and actual budget development in accordance with top management direction. Monitors budget execution, reports to the top management on phased spend rates and deviations from planned and assists managers with adjustments to programs when realignment is needed. Analyzes institute financial figures to help the high management to pinpoint opportunities and areas that need to be reorganized, down-sized, or eliminated. 5. Cash Management. Insures appropriate cash management activities by monitoring the movement of cash disbursements and receipts between commercial and Bank accounts to EBI Job Description Head of Finance Department – p. 2 of 4 ensure fund sufficiency. Supervise the institute’s source of funds to ensure its best use including cash, inventory, accounts receivable and fixed assets. 6. Fixed Assets. Performs recording of fixed assets and related amortization for proper capitalization and grouping of fixed assets. 7. Consolidation. Consolidates all subsidiary ledgers into a general ledger to produce statements reporting organization’s financial position and a breakdown to include a by department/division review in accordance with proper accounting principles and practices. 8. Reports. Directs the preparation of all financial reports, including revenues and expenditures statement, balance sheet, cash flow statements to stakeholders. Provide the departments' heads with monthly results to keep them informed with their departments financials, performance and clarify positive and /or negative deviations. 9. Audit. Ensure all required activities related to external and internal audits are completed and a coordinated audit reply is submitted in compliance with required procedures and policies for unqualified opinion reports. 10. General Management. Perform day-to-day managerial role, including; identification of training needs, development and performance management of the staff to improve team performance and morale, thereby, improving the department’s efficiency and effectiveness. Requirements · Excellent verbal and written communication skills · Excellent analytical and organizational skills · Making Decisions, Solving Problems and Evaluating Results · Computer skills in Microsoft programs and operating accounting systems. · Languages: Ability to read, write and speak English and present persuasive and clear opinions . Extensive years of experience minimum 15 years in several areas of accounting · Experience at the managerial level · Significant years of experience in leading group

Head of Finance Department

· Ability to design training programs for management and professional clients · Knowledge of education and training, i.e. knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effectiveness. · EBI procedures and policies related to training programs · Ability to communicate both orally and in writing and to effectively interact with individuals at all levels · Ability to write and speak English and present persuasive and clear opinions in English · Organizing, planning and prioritizing work. ​ Requirements · Minimum 15 years of working experience in the IT field · Extensive years of experience in the area of training for professionals in the financial sector · Significant years of experience in leading groups · This managerial position requires a well-seasoned professional who can diagnose needs and recommend the appropriate training mix with emphasis on helping to improve organizational effectiveness. University degree, preferably in the IT/Computer Science field Master’s degree is a plus

Head of Information Technology Training Department

· Ability to design training programs for management and professional clients · Knowledge of education and training, i.e. knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effectiveness. · EBI procedures and policies related to training programs · Ability to communicate both orally and in writing and to effectively interact with individuals at all levels · Ability to write and speak English and present persuasive and clear opinions in English · Organizing, planning and prioritizing work. Requirements · Banker of a minimum 15 years of experience · Extensive years of experience in the area of training for professionals in the financial sector · Significant years of experience in leading groups · This managerial position requires a well-seasoned professional who can diagnose needs and recommend the · appropriate training mix with emphasis on helping to improve organizational effectiveness. · University degree, preferably in the banking or the finance field Master’s degree is a plus.  ​

Head of learning/Training

Mohamed Elusta

Admin& Legal Affairs

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