Payment Gateway Operations Manager

Job Information

Job Opening Status





Work Experience

4-5 years

Job Description

  •  Manage all aspects of onboarding, operations, support, and reporting for clients in accordance with contractual obligations, service standards, and organizational KPIs.
  • xi. Design, optimize and enhance operational procedures to increase operational efficiency, automate tasks, enhance reliability and reduce errors.
  • xii. Coordinate and manage all aspects of payment operations including coordination with product management team.
  • xiii. Manage the integration process with online merchants provide the necessary support for different integration types listed on Opay Egypt Dev. Guide. 
  • xiv. Collaborate with senior Payments leadership to enhance and develop the operations functions and team. Define, communicate, implement and monitor operations plans including relevant processes, standards, and best practices.
  • xv. Design and implement monitoring and reporting procedures, modules, and dashboards.
  • xvi. Work with analytics and business intelligence teams to ensure relevant KPI and deep business insights are captured, assessed, and communicated.
  • xvii. Support group-wide teams were applicable through sharing expertise, knowledge, and insights.
  • xviii. Recruit, select, train and manage operations team members. This shall encompass setting work objectives, targets, performance KPIs as well as appraisal and assessments


  • xix. Bachelor’s degree or higher preferably in Engineering, Computer science related field or relevant experience.
  • xx. 4+ years of operations experience at a high-growth technology company (preferably in the Payments or FinTech space).
  • xxi. Strong understanding of legal, regulatory, operational, financial, and technical elements affecting Payment processing operations.
  • xxii. Demonstrated ability to effectively manage high-performance teams (preferably in a mission-critical environment).
  • xxiii. The excellent analytical, deduction, and problem-solving skills.
  • xxiv. Exceptional written and verbal presentation skills

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